Contact Pawaly Customer Support | We Are Here to Help

Get in Touch

We'd love to hear from you. Reach out to us via email or phone, or visit our friendly team in New York.

Before You Contact Us

Many common questions are answered in our FAQ. For the fastest help, check these first:

• Order questions: track your order status anytime on our track order page.
• Shipping: orders ship from US warehouses, with free shipping on orders over $49.
• Returns: we offer 13-day easy returns on most items.
• Product care: see our care guide for cleaning and maintenance tips.

Our support team typically responds within 1 business day. We look forward to helping you and your pet!